General Accounts Related Questions

You can open an individual Live trading account by simply using the online application found on our Live Trading Account Opening page. Just follow the Step-by-Step procedure set out on our Accounts page. Please be aware that you will need to upload scanned copies of your supporting documents as part of your application. Before your Live trading account can be successfully created for you.

We aim to process the opening of your live account within 3 business days from the point that we are in receipt of the necessary supporting documents. We do not charge administration fees.
Should you have any queries regarding the submission of any documents, please contact us at. info@starlinggold.com.
What specific supporting documents are required for account opening?
To comply with current anti-money laundering regulations and identity checks , you will need to upload the following documents:
PROOF OF IDENTITY
Certified true copy of your valid passport. The copy must be fully legible and must carry a clear and identifiable photograph
PROOF OF RESIDENCE
An original or certified true copy of either your driver’s license/social security card. A bank statement or utility bill
•    The copy must be issued in your name and should contain your current registered address
•    The copy must have been issued within the last 3 months
If you have applied via a hard copy application, please submit your supporting documentation to info@starlinggold.com. This will help to facilitate your account application process.
Please note we reserve the right to request additional information and clarification at all times.

No we do not. US CTFC regulation prevent US clients from trading through non-US brokers, as as result we regret that we are unable to accept any US clients.

You will need to be a minimum of 18 years of age to open an account with us.

The minimum deposit requirement for a standard trading account is USD 10,000.

Accounts can be denominated in possible currencies USD.

The minimum trade or lot size is 1 Min lot or 10,000 units.

Your account will provide you with full access to withdraw or transfer your money at anytime. Additionally you will be able to monitor your trading account on a 24/7 basis, allowing you to check your accounts progress, current open positions and potential trades, as well as realised net profits. 

You can contact us at info@starlinggold.com. indicating your request, and we will send you the “Change of Contact Information Form” in return. You will simply need to complete the form with your updated information and return a scanned copy back to us.

Should you prefer you can view your trade history through the SGMT4 terminal.

As a client of SGCM you will receive daily trade reports generated via the SGMT4. These easy to understand reports allow you to keep track of your overall trading history and individual trades.

Clients can use the demo trading account for as long as they wish to. Practice trading using a demo trading account, (before commencing live trading) is an essential aspect of a trader’s education. During which they can learn to analysis the market , create a strategy and trade without risking real money.
Please note however that all inactive demo accounts have a validity of 30 days.

SGCM uses an STP or Straight-through Processing model providing clients with instant order fills. This means that the orders you place are transmitted directly to our liquidity providers without any manual intervention.

For detailed information on our products and contract specifications, please refer to our trading hour.

Clients can make deposits in and base their accounts in currencies USD. However please note we will calculate Profit and Loss in USD.

Swaps, also known as Rollover Interest, is the interest paid or earned by traders who hold a position overnight. In effect all margin currency trading involves borrowing one currency to fund the purchase of another. These interest payments can be either positive or negative, depending on the differentials in the level of interest rates between the base and the quote currencies, that constitute an FX pair.
Swaps/Rollover interest charges are calculated automatically and settled at at Hong Kong Time 4:00 am (Greenwich Mean Time GMT 20:00 Summer), Hong Kong Time 5:00 am (Greenwich Mean Time GMT 21:00 Winter) market close server time daily. Open positions held from Wednesday to Thursday, on a trade date basis, will be charged three times the value indicated. To take account of interest charges applicable over the weekend (Saturday and Sunday).

In times of high market volatility, the market may not be as liquid as usual. Hence, your orders will be filled with the best available market price, as quoted by our liquidity providers.

Slippage is the difference between the expected price of a trade and the actual price you trade at. Slippages happen when the market is illiquid, also during major news or announcements which is similar to when a market gap occurs. Your orders will be filled with the best available market price provided by our liquidity providers.

When major news is announced, the market tends to widen the spreads of various instruments as the banks become more cautious and do not provide enough liquidity. We would advise traders not to trade during news release as there might be gaps in the market, which would disrupt your intended trading strategies.

A trader will receive a warning (Margin Call) when the account’s Equity has slipped past the required margin level. At SGCM, Margin Call is set at 100%.
Stop Out is a level at which all of the trader’s orders will be closed due to the critically low Equity level to prevent further account losses. At SGCM, Stop Out level is set at 10%.

We accept funds via bank wire, credit cards. Credit card are termed as online payment service methods. Please note that we do not accept cash, cheque nor third-party payments.

SGCM accepts the currencies: USD regardless of the base currency of the trading account.

Clients may submit their deposits and withdrawals 24/7. Our account department will take a minimum of 1 business day requests.

Clients may track the status of their fund transfer via e-mail.

Deposit and withdrawal, all third party fees such as bank charges and online payment service fees are borne by the client.

Clients will automatically be forced to stop all their trading activities when the equity/margin ratio of their account falls below 10%. This is also known as the Stop Out level.

All withdrawal requests will be processed within 1 business day. The time taken for the funds to be received by the beneficiary will depend on the withdrawal method used. Below is the time it typically takes for the withdrawal process.
Methods    Time
Bank Wire    3 – 5 Business Days
Online Payment Service Methods    1 – 2 Business Days
All withdrawal requests will be processed within 1 business day. The time taken for the funds to be received by the beneficiary will depend on the withdrawal method used. Below is the time it typically takes for the withdrawal process.
Methods: Bank Wire  Time: 3 – 5 Business Days
Methods: Online Payment Service Methods  Time: 1 – 2 Business Days
The aforementioned processing time is based on the majority of past transactions. Delays may arise due to further investigation or issues with the funds, as requested by the banks.

 

SGCM SGMT4 Trader application is available for leading mobile devices including iPhone, iPad and Android.

 



We offer our clients access to the SGMT4 platform. SGMT4 , designed developed by Metaquotes is renowned for its ease of use, wide range of configurations and for the deployment of Expert Advisors.

MT4 also offers its user the following benefits:
• Free of charge
• Multilingual interface available in 20 languages
• CPU & system resource light software
• Market analysis materials provided on real-time events
• A wide variety of technical indicators and custom line studies
• Extensive historical price data available for back testing
• Download and deploy Expert Advisors (EAs)
• Hedging allowed and accommodated
• Detailed user guides and help manuals available
• Alerts and email support

Don’t worry open positions and resting or working orders will not be closed even if you are offline.Your positions remain active on the servers of the platform even when you are logged out of your MT4 terminal. Should you wish to close some or all of your trades, you must close each position individually on your trading platform.

A Trailing Stop is a stop loss order that is set to “trail” a certain percentage level beneath the current market price, in a long position.
Unlike standard Stop Loss and Take Profit order types, the Trailing Stop is defined by the client and works from the client side of the platform. As such this order type will not be executed if the client terminal is offline or disconnected.
My SGCM Trader MT4 platform is not responding.
Check that your MT4 platform is connected to the server, as indicated by the connection bar in the bottom right-hand corner of the platform window. Green bars indicate that you are connected to the server, whilst red bars tell you that you are not connected to the server.

You can quickly rescan the servers by simply left-clicking on the connection bars and selecting “Rescan Servers” This instructs our system to assign the best available server to you. Alternatively, you can choose a server from the list of servers presented.
If you see the error message “Invalid Account” in the bottom right-hand corner of the platform, you have either entered incorrect login or password details,or selected an invalid server. Please check the email you originally received containing your account details, for the correct credentials and settings.

In the first instance please shut down the SGMT4 platform and then restart it. If that doesn’t resolve the issue, please remove recently installed Indicators or Expert Advisors from the system and restart the MT4 platform once more.

The time used and shown on the MT4 platform is our server time which is set at GMT +2

No I am afraid you are not able to change the time zone on your platform, as this is a global parameter within the system.

The answer is yes. Users can login to their MT4 account from multiple computers at the same time, this includes the mobile versions of the platform.

Sadly not, we are sorry to say that the SGCM Trader MT4 platform is not currently compatible with Mac operating systems.

After downloading the MT4 platform, log in to start trading
1.    Click “File” -> “Log In”
2.    Within the log in window, uncheck the box “Save Account Information”
3.    Confirm the correct server for your Live or Demo account -> select the server from the drop down menu.
4.    Enter your account number in the Login box
5.    Enter your password
6.    Check the box “Save Account Information”
7.    Press Login.

Your account number is the Login ID that you received by email.If the email you receive does not have a Login ID and/or you have submitted a paper application, the Login ID will be provided to you via email once your application has been reviewed.

Run an account statement from SGMT4 Trader. The statement shows commissions per trade and, in the account summary, total commissions paid.

P/L is your Profit or Loss in Pips. Gross P/L is your Profit or Loss in your base currency. Net P/L is your Gross P/L with commissions and interest.

Demo accounts are free for anyone and do not require you to open an account.
Trading Station demo accounts expire after 30 Days of inactivity.
If your demo account has expired , please request a new demo by.

Margin is a deposit required to open and maintain positions. This is not a fee or a transaction cost, but rather a portion of your account equity set aside and allocated as a deposit. The amount you actually set aside for a trade versus the size of your trade is your leverage.

A margin call occurs when your equity is too low to support the margin requirement for your trades. At SGCM, the “call” liquidates your open trades, which means your account realizes the current loss.

Usable Margin: is the amount of account equity that is not currently being committed to maintain open positions.
Usable Margin should be thought of as 2 things:
1.    The amount available to open NEW positions and
2.    The amount that EXISTING positions can move against you before you receive a margin call.

Withdrawals must be submitted online. After filling out the online form, sign it, and return it to SGCM via email. The form may be scanned and emailed to payments@starlinggold.com. Please be sure that you have completed all fields, including contact information and signature.  Withdrawal forms that are not fully completed, submitted online and also signed and emailed to us will not be processed.

Bank Wire fill out the bank wire information of SGCM input correctly your name and account number for bank wire description.

To obtain a new login password. Please write an email to support@starlinggold.com including your full name, trading account number. Stating your intention of requesting for a new password number.

The email address is the only form of security because all the information will be sent to the email address that is registered (which presupposes that you have passwords for their email address) You may request change e-mail address.